The old approach to privacy policies was to bury you in jargon and hope you wouldn’t ask questions. We do things differently: this policy is designed to be transparent, practical, and tailored for Canadian users of workflow automation tools.

What we collect

We collect only the information needed to provide services or support. Here’s what we gather and why.

• Personal contact details are collected if you fill out our contact form or request a consultation.
• Analytics data is gathered automatically to understand how visitors use the site. This information is anonymized before review.
• Preference cookies remember language or accessibility settings to streamline your experience on repeat visits.
• Any additional details you provide for workflow automation support are stored securely and not shared without your consent.

How we use your information

We use your information to answer questions, deliver our workflow services, and improve site performance. Details on each use are outlined below.

• To communicate with you about your inquiry or support request.
• To provide workflow automation services you have requested.
• To analyze site traffic and improve functionality for future visitors.
• To personalize your experience, such as remembering preferences on repeat visits.

Legal basis for data use

We collect and process your data only where permitted by Canadian law. This section explains our reasons for gathering your information and how we justify it.

How we share your information

We keep your personal information confidential and share it only in these situations:

• With service providers who help us deliver site features or manage secure hosting, always under strict confidentiality agreements.
• If required by law, we may disclose information to Canadian authorities or in response to legal processes.
• If Sarnoveli is involved in a business transition, such as a merger or acquisition, your data may be transferred in accordance with applicable laws.

How we protect your data

We take a layered approach to data protection. Your personal information is stored securely using industry standards, with access limited to team members who need it to serve you. Regular audits and up-to-date encryption help keep your data safe.

Your privacy rights

You have several rights under Canadian privacy law. Here’s what you can do regarding your personal data:

• You can request access to, or correction of, your personal data at any time.
• You may ask us to delete your information, though some data may be required to comply with legal or contractual obligations.
• You can withdraw consent for non-essential data processing, such as analytics cookies, without affecting core site functionality.
• If you have privacy-related concerns, you have the right to contact Canadian privacy authorities for independent review.

Cookies and preferences

We use cookies to support essential site functions and gather anonymized analytics. You can manage your preferences through your browser or our cookie banner. For details, see our cookie policy.

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Contact us

For questions about how your data is used, or to exercise your privacy rights, reach out using the contact details below. We aim to respond within two business days.

Changes to this policy

If we update our privacy policy, we’ll post the new version on this page and update the date above. Continued use of our site means you accept any changes. Major changes will also be highlighted at the top of this page.